We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@karlenfurniture.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@karlenfurniture.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Our furniture is intended for indoor use (unless specified differently), when used outdoors / in extremely humid environment, wood can absorb moisture from the environment and dimensions of individual parts might change. This can cause the product to slightly bend (exceptionally small cracks can occur). If the product is exposed to excessive moisture before it is assembled, individual parts may not fit together. We recommend assembling the furniture within 48 hours of its purchase / delivery. In the event of dimensional changes due to incorrect storage, the product cannot be claimed. In this case, we recommend storing the product in a dry place at room temperature, its dimensions should be levelled again within a few days.
A product that has been deformed by improper storage cannot be claimed. Improper storage means failure to assemble the product within the specified period (within 48 hours of receipt), its exposure to excessive humidity or adverse conditions (storage outdoors, in direct sunlight, rain or snow).
Furniture damage due to incorrect assembly cannot be claimed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@karlenfurniture.com
